Frequently Asked Questions

Who owns Thinkpac?
Why should I choose Thinkpac?
When will my order arrive?
Can I order more than one type of product at a time?
How does the ordering process work?
Do I have to wait for factory delivery?
What if I’m not happy with my products?
Where do you deliver to?
What is Thinkpac doing about plastic waste?
Who owns Thinkpac?

Thinkpac is an independently-owned supplier of packaging products and food containers to Australian wholesalers.

Our Director Calvin Ng has an extensive history in manufacturing, having grown up around his family’s factories in Malaysia. After studying business and commerce in Australia, he launched Thinkpac to provide a trusted and reliable source of packaging, plastic bags, food containers and more for his clients. 

Why should I choose Thinkpac?

Thinkpac was created with genuine customer service in mind. We have a small team but make communication and personal service our number one priority.

Talk to us about what you need. We will recommend the right solutions for your business and your budget.

Having a direct link to factories in South East Asia means we can assure a high level of quality and prompt delivery.

When will my order arrive?

We take pride in prompt, efficient delivery. We will provide the estimated date and time you can expect your products to arrive when completing your order. 

For Metro Melbourne deliveries, we can typically deliver within two business days once an order is confirmed.

Can I order more than one type of product at a time?

We can deliver a container of mixed packaging and container products direct to your door.

How does the ordering process work?

Browse our product range or get in touch to find out more about Thinkpac’s products.

First up, we’ll drop by your premises to have a chat and understand your needs. Then we will look at your requirements and propose creative solutions which will improve your operational flow, reduce costs and/or enhance your marketing image. We’ll also provide a long-term outlook on the ways we can work together to achieve your business goals.

At the factory end, we make sure our production team at the factory understands the requirements clearly before samples are prepared. These samples are prepared to show you before sign off (if required).

After ordering, you can let us know if you want us to store goods and deliver in pallets or send a container direct to your door.

Do I have to wait for factory delivery?

We keep our regular lines in stock here in Australia so we can ensure efficient and hassle-free deliveries. If you have a bespoke order you may have a wait time of up to 10 weeks. Rest assured we’ll keep in touch to let you know the progress of your order.

What if I’m not happy with my products?

We offer exchange on inspection for widespread batch issues (conditions apply). Please contact us for more information if you have concerns.

Where do you deliver to?

Although we are based in Melbourne, Thinkpac’s packaging and food container products are available for delivery Australia-wide.

What is Thinkpac doing about plastic waste?

We understand the impact of plastic waste. As a plastic packaging company, it is an inherent challenge for us to educate the public about the environmental harm of disposing of plastic items irresponsibly.

An ongoing part of our journey includes providing recyclable and reusable packaging. We are excited to take the opportunity to innovate and provide more environment-friendly packaging solutions in the very near future.

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